LEGAL
Terms & Conditions
Standard T&Cs
All enclosed Booking Terms and Conditions, together with our Privacy Policy and any other written information brought to your attention before your booking was confirmed, form the basis of your booking with Fatto a Mano Travel, LLC. By using our website and services, you agree to comply with these Terms and Conditions, which govern your relationship with Fatto a Mano Travel.
Please read these Booking Conditions carefully, as they outline our respective rights and obligations. In these Booking Conditions, references to "you" and "your" include the first-named individual on the booking as well as all other individuals on whose behalf the booking is made or to whom the booking may be added or transferred. References to “3rd party” or “3rd parties” include all businesses, property owners, and partners with which we do business on your behalf.
By proceeding with a booking, the individual named first on the booking (referred to as the "lead name") agrees, on behalf of all individuals detailed on the booking, to the following:
The lead name has read and understood these terms and conditions and has the authority to, and agrees to, be bound by them.
The lead name consents to our use of personal data in line with our Privacy Policy. The lead name is authorized to disclose, on behalf of all individuals named in the booking, personal details, which may include special categories of data such as health conditions, disabilities, and dietary requirements.
The lead name confirms that he/she is over 18 years of age and a resident of the United States. If the booking includes services with age restrictions, the lead name declares that all members of the party meet the age requirements for those services.
The lead name accepts financial responsibility for the payment of the booking on behalf of all individuals named in the booking.
Please Note: When providing single service arrangements (for example, only accommodation, airport transfers, private visits, or guided tours), our role may vary. We may act as either a Principal or an Agent in the sale of these bookings.
When we act as an Agent, your contractual relationship is with the third-party supplier providing the service (the "Supplier/Principal").
Our responsibilities toward you differ depending on the nature of the services you book with us. For clarity, these responsibilities are outlined in the following sections:
Section A: Contains terms that apply to all bookings.
Section B: Contains terms that apply when you make a single-element booking where we act as a Principal.
Section C: Contains terms that apply when we act as an Agent in the booking process.
Section A - Applicable to All Bookings
Booking Your Trip and All Details
Our partnership will have 2 phases: 1) Ideation (consultation, creation of proposal, and review) and 2) Booking. To initiate phase 1, an ideation fee will be paid to Fatto a Mano. This fee will be a credit toward the final service fee which is charged as a percentage of the total cost of your trip. After the proposal is confirmed, a non-refundable deposit is required to secure your booking. Full payment details, including deadlines, will be provided upon booking confirmation. To secure your selected reservation, you must complete payment as outlined in Clause 2 below.
Your reservation becomes official and establishes a legally binding contract either between you and us (if we are the Principal) or you and the Supplier/Principal (if we serve as an Agent), the moment we receive your deposit and provide a receipt of deposit/confirmation invoice. This document will confirm that we have received your deposit and that your booking is officially confirmed.
Upon receiving this confirmation and any other related booking documents, please review them carefully and immediately. Should you find any inaccuracies or omissions, it's crucial to notify us without delay. Additionally, ensure that all names are precisely as they appear on each passenger's passport. Failing to inform us about any discrepancies in the documents within ten days of receipt could adversely affect your rights.
2. Paying For Your Trip
When you make your booking, you are obligated to pay a non-refundable deposit which is the cost incurred by Fatto a Mano to initiate the booking. If your booking is made within six weeks of the departure date, full payment will be required (you'll be notified of this at the time of booking).
If you've only paid the deposit, the remaining balance will be due at the time which Fatto a Mano incurs these costs (typically 6-8 weeks prior to the departure of trip). The exact date for this payment will be indicated on your confirmation invoice.
If the balance is not paid by the specified due date, the following will occur:
If we are acting as the Principal for your booking, we will cancel your reservation and apply the cancellation fees as detailed in Section B below.
If we are serving in an Agency role, we will inform the Supplier/Principal, who may then cancel your booking and impose their own cancellation fees as per their Terms and Conditions.
3. Accuracy
We strive to provide accurate information on our website, as well as in any proposals and budgets. However, occasional errors and changes may occur. We retain the right to amend prices and other specifics under such conditions. Before finalizing your booking, it's essential to verify the current price and all related details of the arrangements you intend to book.
4. Special Requests
If you have any special requests, please inform us in writing at the time of your booking. While we will do our best to accommodate these requests, or relay them to the Supplier/Principal when we're acting as an Agent, neither we nor the Supplier/Principal can guarantee that they will be fulfilled. Acknowledgment of a special request on your confirmation invoice or any other paperwork does not assure that the request will be granted. All special requests are subject to availability and are not guaranteed unless explicitly confirmed.
Please note that we cannot accept bookings that are conditional on the fulfillment of any special request.
5. Comprehensive Travel Insurance
Having sufficient travel insurance is a prerequisite for entering into a contract with either Fatto a Mano Travel, LLC or the Supplier/Principal, as applicable. It's your responsibility to ensure that your insurance adequately covers all your specific needs, including pre-existing medical conditions, cancellation fees, medical expenses, and evacuation and repatriation in case of illness or accident. Failing to disclose pertinent details, such as the nature of your planned arrangements, could affect your insurance coverage. Should you opt to travel without sufficient insurance, we will not be held accountable for any resulting losses that would otherwise have been covered by insurance.
If you have a disability or medical condition, it's crucial to disclose this to your insurer. Specialized insurance may be needed if you plan to engage in activities or high-risk sports. We cannot be held responsible if you purchase an inadequate insurance policy or neglect to inform your insurer about any factors that would impact your specific insurance requirements.
Booking with Fatto a Mano Travel, LLC mandates that clients have comprehensive travel insurance in place. Every passenger must possess adequate insurance, including COVID-19 cancellation coverage, which should encompass pre-departure positive testing, medical quarantine, and medical expenses and repatriation for the country you are visiting. Many insurance providers offer custom policies designed to meet individual needs, including extensive COVID-19 coverage; this often includes cancellation coverage should medical quarantine be required, as well as coverage for trip curtailment and medical expenses abroad.
6. Disabilities and Medical Conditions
While we are not experts in accessible travel, we will make every effort to accommodate any special needs you or a member of your party may have. If you or anyone in your group has a medical issue or disability that could impact your trip, it's crucial to share complete information with us prior to confirming your booking. This will enable us to assess whether your selected arrangements are appropriate. We may also request a medical certificate from a doctor confirming your fitness to participate in your chosen activities.
If we find that we, or the Supplier/Principal when we act as an Agent, cannot adequately meet the needs of the individual(s) concerned, we will either not confirm the booking or, if we were not provided full details at the time of booking, will cancel it upon learning the full details, applying any relevant cancellation fees.
7. Complaints
When we are acting as the Principal for your booking, we strive to ensure that your plans go smoothly. However, if you encounter issues during your stay, it's crucial to inform both us and the relevant supplier as soon as possible so that corrective measures can be taken. If the problem is not resolved on-site, please send a written notification to michael@fattoamanotravel.com within 28 days following the end of your stay. Include your booking reference and any other pertinent details in a concise, straightforward manner to help us expedite our response. Failing to adhere to this procedure may limit our and the supplier's ability to investigate your concerns, and could affect your rights under the contract.
When we serve in an Agency role, your contract for the arrangements is directly with the Supplier/Principal. For any issues or concerns, you should address them immediately to the Supplier/Principal's representative or manager. Not following this protocol decreases the chances of adequately addressing and resolving your complaint, which could reduce or even nullify any compensation you might otherwise be entitled to, depending on the circumstances.
8. Force Majeure Clause:
Except as explicitly stated otherwise in these booking conditions, neither we nor the supplier(s) of the services will be held liable or obligated to offer compensation if our ability to fulfill contractual responsibilities to you is hindered by events beyond our reasonable control. These unforeseen events may include, but are not limited to, circumstances such as actual or potential war, civil unrest, terrorist activities and their repercussions, government or authority actions, industrial disputes, closures of locks, natural disasters, nuclear incidents, fires, chemical or biological catastrophes, adverse weather conditions, epidemics, pandemics, and unavoidable technical issues with transportation. Government travel advisories recommending avoiding or leaving a specific country may also be considered a Force Majeure event.
9. Your Responsibility for Ancillary Bookings
Any excursions, trips, or additional tours you decide to book or pay for while on your journey are not included in the contractual arrangements you have with us. Your contract for these activities will be solely with the entity operating the excursion or tour, not with us. We bear no responsibility for any aspect of these separately booked activities.
Please be aware that we can't take responsibility for any services not explicitly part of our contract with you (when we act as the Principal in your booking). This extends to services like additional amenities offered by your hotel or other suppliers that were not initially advertised by us or that we haven't explicitly agreed to arrange for you. This also applies to any excursions purchased at the resort.
It's important to promptly provide us with complete details of any other travel arrangements you make that are not booked through us, such as flights, hotels, and/or transfers. We can't be held accountable for any inaccuracies or omissions in the information you provide, nor for their impact on your confirmed itinerary.
Should we incur any expenses or charges in modifying your itinerary due to your provision of inaccurate or incomplete information, those costs will be your sole responsibility.
10. Travel Documents (Including Passport, Visa, Health, etc.)
Ensuring that you meet the passport, visa, health, and immigration requirements for your travel itinerary is solely your responsibility. While we can offer basic guidance, it's crucial for you to consult the appropriate Embassies, Consulates, and your healthcare provider for requirements tailored to your specific circumstances. Regulations can change, so make sure to verify the most current information well ahead of your departure date.
Many countries mandate that your passport be valid for a minimum of six months beyond your planned return date. If your passport is nearing its expiration, it's advisable to consult with the Embassy of the destination country to confirm their specific requirements.
We hold no liability if you're unable to travel or suffer any other setbacks due to non-compliance with passport, visa, immigration, or health regulations (including COVID-19). You agree to cover any fines or losses that we may incur because of your failure to adhere to these requirements.
11. Client Obligations for 3rd Party Property Bookings
When you book a villa or private property, you agree to abide by all terms and rules set out by the Supplier/Principal. You agree to restrict the number of occupants to the number that has been agreed upon with us or the Supplier/Principal. We or the Supplier/Principal may request the names of all party members. Individuals not listed may not stay at the property, and occupancy must not surpass the number specified in the booking form. If there is an over-occupancy, unlisted individuals will be required to leave. Neither we nor the Supplier/Principal will be liable for any compensation or refund in such cases.
You commit to maintaining the property in the condition it was provided, or to allow staff to do so. You also agree to provide the property owner, Supplier/Principal, or their agents with access to the property for purposes of inspection or maintenance.
You and your party are expected to behave in a manner that does not disturb, harm, or pose a risk to others. Failure to adhere to this standard may result in your immediate eviction from the property without any refund or compensation for any subsequent costs incurred due to your premature departure or interruption of your holiday.
You and your party also commit to not causing any damage to the property, including its grounds, gardens, and amenities. You agree not to alter the property's décor, accommodation, staffing arrangements, or facilities in any way.
Photographs taken of the property may not be published through any medium nor used or sold for commercial purposes.
12. Damages, Deposits, and Client Liabilities
A security deposit is required to cover any potential loss, damages, or additional costs that you or your party may incur during your stay. After the property owner, Supplier/Principal, or their agent assesses any necessary deductions, the remaining balance of the security deposit will be returned to you.
Should you or anyone in your party intentionally or negligently cause harm or damage to any individual, the property, or its amenities, you agree to reimburse the owner or the Supplier/Principal for the cost of repair or replacement. Additionally, you agree to indemnify us or the Supplier/Principal against any losses, including legal fees, that may arise from such actions.
If you overstay the agreed-upon departure time, you may incur charges for the additional time at the property. You will also be responsible for any costs we or the Supplier/Principal incur due to your failure to vacate the property at the designated time, including legal expenses.
13. 3rd Parties
Many of the services included in your booking come from independent providers. These providers operate under their own terms and conditions, which also become a part of your agreement with us. Often, these conditions may limit or exempt the supplier's liability toward you, typically in line with international conventions. Should you wish to review these terms and conditions, excerpts relevant to your booking can be made available upon request from either us or the concerned supplier.
14. Travel Advisory
You are responsible for staying informed about the safety advisories for the countries and regions you'll be visiting, as issued by the U.S. Department of State and other relevant government agencies. Any recommendation from the U.S. Department of State to avoid or evacuate a specific country may be considered a Force Majeure event (refer to clause 8).
15. Legal Terms
These Booking Terms and Conditions, along with any associated agreements, are governed by U.S. law in all respects. Both parties agree that any disputes, claims, or other issues arising from or related to your contract or booking will be resolved exclusively in U.S. courts.
Section B - Primary Reservations
This section is applicable to all reservations made through us when we serve as the Principal. Please refer to this section along with Section A of these Booking Conditions for complete understanding.
16. Fluctuation to Pricing
Price adjustments can happen at any time before your departure, and you are responsible for covering these increased costs in full. If we are aware of factors that could lead to a price hike for your booking even after you've made your payment, we will make every effort to inform you in advance.
17. Client Amendments
Once your booking is confirmed, any modifications you wish to make will be subject to our best efforts to accommodate them. Written requests for changes must be sent to us. Since we offer customized travel experiences, altering any part of your arrangements requires significant time and effort. Accordingly, we charge a fee of $100 per change, per booking. This is in addition to any communication costs we incur, as well as any fees levied by our suppliers for making the changes. These fees will apply whether or not Fatto a Mano Travel is successful in securing your requested modifications.
If we are unable to accommodate your requested changes and you choose not to keep the original booking, we will consider this as a cancellation initiated by you, and a cancellation fee may apply (refer to clause 18 below for details).
Please be aware: Some arrangements cannot be changed once they are confirmed, and any attempts to do so could result in a cancellation fee of up to 100% for that specific portion of the arrangements.
18. Client Cancellation
If you want to cancel a booking, the individual who agreed to these terms and conditions must send us a signed written notice of cancellation. The cancellation will only be effective upon our receipt of this notice.
Should any member of your group choose to cancel, it may result in a price increase per remaining traveler, for which you will be responsible.
As we incur costs when cancelling your travel plans, you will be subject to the cancellation fees detailed below.
Please note that early departures by any member of your party, for which we or the property owner/supplier are not at fault, are non-refundable.
Be aware: Some specific arrangements may incur a 100% cancellation charge upon cancellation.
Cancellation Policy for Villas and Private Properties:
Refunds will only be issued if a substitute tenant is found for property bookings, or if the service can be resold for other types of single-service bookings, for the period you've cancelled. If a replacement is found only for part of the period, or at a reduced rate, or if there are additional costs to us or the relevant owner/supplier, the refund will be adjusted accordingly.
Regardless of whether a replacement is found, a cancellation fee of 5% of the total booking cost will be charged to you, and we will retain our full commission.
If no replacement tenant is found, no refunds will be given under any circumstances, although you may be able to file a claim with your insurance company.
Cancellation Fees for Hotels and Other Single-Service Bookings:
Time Prior to Departure When You Notify Us | Cancellation Fee
More than 45 days | Loss of Deposit
45 – 29 days | 75% of trip cost
Less than 29 days | 100% of trip cost
19. Fatto a Mano Cancellations or Amendments
In rare cases, we may need to cancel your reservation, in which event you'll receive a full refund of all payments made, including our commission. Unfortunately, we can't cover any other expenses or losses you might incur due to this cancellation.
In extremely unusual situations, "force majeure" events might require us to alter or terminate some or all of your arrangements after your departure. Should this happen, we regret that we won't be able to provide refunds, compensation, or cover any additional costs you may face.
While we strive to maintain the accuracy of your booking, there may be unavoidable changes as property owners can modify their properties and other suppliers may change or discontinue their services. Should any minor adjustments occur before your departure, we'll keep you informed. These minor modifications don't give you the right to cancel your booking. On rare occasions, we may have to make a significant change, like making your booked property unavailable or altering your booking date. In such cases, you can consider this as a cancellation on our part, and the terms outlined in clause 20 will apply. All other changes are considered minor.
20. Fatto a Mano Travel Cancellations
If we have to cancel your booking in whole or in part due to our own fault or the fault of the property owner or supplier, you'll be eligible for a full refund of the relevant funds you've paid us. As an alternative, and depending on availability, we may offer you another property or service of comparable quality or different dates. You have the freedom to choose between these options. If you opt for a more expensive alternative, you'll need to cover the additional cost. Should the alternative be less expensive, we'll refund the difference to you. If the same service or property is available on different dates at a different price, you'll either pay the additional cost or receive a refund of the difference, as applicable.
If we have to cancel your booking after your stay has already begun, we'll make every effort to provide you with alternative accommodation, or we'll refund the pro-rated rental for the canceled portion of your stay.
We won't be liable for any costs or payments made to third parties not involved in your contract with us.
If the cancellation occurs through no fault of our own or that of the owner/supplier, or due to unforeseen events beyond our control, no refund will be provided. This includes scenarios such as war, civil unrest, labor strikes, terrorist activities, or natural disasters like fires, earthquakes, or adverse weather conditions.
If you violate any terms of our agreement, including payment terms or behavioral guidelines, we reserve the right to cancel your booking even after your stay has commenced. In such cases, we won't be liable for any refunds, damages, or alternative accommodations. Please refer to clause 11 for your responsibilities concerning property bookings.
This clause outlines the full extent of our liability to you in the event we have to cancel your booking for any reason.
21. Fatto a Mano Travel Responsibilities
Under this clause, our obligation is to carefully select the providers of the services included in your booking with us. We are not liable for the actual delivery of those services, except when it is established that we failed in our duty to select the service providers competently, leading to your harm. Thus, as long as we have chosen these providers with due diligence, we are not liable for any events, actions, or failures on the part of the provider, their employees, or agents.
We disclaim responsibility and will not compensate you for any injury, illness, death, loss, damage, expense, or other claim arising from:
The actions or negligence of the affected individual(s),
Actions or negligence of a third party unconnected to the contracted services, if these were unforeseeable or unavoidable,
Circumstances beyond our or our supplier's control that could not have been avoided despite exercising all due care,
Events that neither we nor our suppliers could reasonably foresee or prevent.
Limits on Compensation:
For claims related to loss or damage to luggage, personal items, or money, Fatto a Mano Travel is not obligated to reimburse you, as you are expected to have adequate insurance coverage for such losses.
It is mandatory for you to report any claims to us and our suppliers strictly according to the complaint procedure outlined in these terms. Upon receiving any compensation, the recipient (and their parent or guardian if under 18) must transfer any rights to pursue third parties to us or our insurers and cooperate fully in any subsequent actions.
Note: We assume no liability for damages, losses, or expenses of any kind: (a) that could not have been foreseeable based on information you provided before we accepted your booking, or (b) that relate to any business activities.
We also do not assume responsibility for services or facilities that were not part of our original agreement or not advertised in our promotional materials. This includes any additional services or facilities agreed upon between you and any other supplier.
22. Changes to 3rd Party Property Bookings
If we have to curtail or restrict any amenities specified in our property description—like water or electricity supply, or the number of beds available—we will offer you suitable compensation. However, we won't provide compensation for circumstances beyond our control or for issues we were not informed about. Similarly, minor alterations like changes to furnishings or interior decoration that don't significantly impact your stay are not eligible for compensation.
23. Agreement of Conduct
All guests are expected to behave in a respectful and responsible manner while staying with us. Should you or anyone in your party act in a way that is considered disruptive, harmful, or upsetting to others or to property, we reserve the right to end your stay with us immediately. In such cases, our obligations to you cease, and you'll be required to vacate the accommodation or discontinue the service without any refund for unused portions. Furthermore, you may be responsible for any damages or losses caused by your actions.
We will hold you and all members of your party accountable for any such damages or losses. Immediate compensation for any damages must be paid directly to the affected supplier before your departure. Failure to do so may result in legal claims against you for any costs we incur while pursuing compensation from you for the inflicted damages.
We bear no responsibility for the actions or behavior of other guests or individuals who are not associated with your booking or with our services.
SECTION C: 3rd PARTY BOOKINGS
This section is relevant when we act as an intermediary in your booking process. We will notify you during the booking if we are serving as an agent. This section should be read alongside Section A of these Booking Conditions.
24. Payment Details
Unless specified otherwise in the booking terms of the concerned Supplier/Principal, all payments you make to us for your arrangements are held on behalf of that Supplier/Principal.
25. Your Contractual Agreement
Your booking will establish a contract between you and the named Supplier/Principal on your booking invoice. As an intermediary, we are not responsible for the actions or failures of the Supplier/Principal, nor for the services they provide.
It is crucial to read the Terms & Conditions of the Supplier/Principal, as they contain important details about your booking. Copies of these terms are available upon request.
26. Changes or Cancellations by Client
Written notice is required for any request to alter or cancel your booking, effective from the date we acknowledge receipt. Make sure you get written confirmation of any amendments before you travel. The Supplier/Principal’s Terms and Conditions will dictate the acceptance of changes or cancellations, which may incur charges that increase as the departure date approaches.
27. Alterations or Cancellations by the Supplier/Principal
Should there be any modifications or cancellations by the Supplier/Principal, we will communicate this to you as promptly as possible. You will then need to inform us of your decision regarding alternative arrangements or refunds within the time limit provided. Failure to respond in time allows the Supplier/Principal to assume that you opt for a full refund. We are not liable for any alterations or cancellations by the Supplier/Principal.
28. Administrative Fees
We may charge a service fee in specific circumstances as follows:
Cancellation: Supplier/Principal’s fee + $300
Amendment: Supplier/Principal’s fee + $100
Special requests after confirmation: Supplier/Principal’s fee + $10
29. Our Role in Your Booking
Your contract is directly with the Supplier/Principal, whose booking conditions will apply. Our role is limited to facilitating the booking per your directives. We disclaim any responsibility for the information about the arrangements that we relay to you in good faith. Should we be found liable to you for any reason, our maximum liability will be twice the amount of the commission we earned from your booking. This is limited to those on the booking who are affected. We do not limit or exclude any liability for death or personal injury resulting from our negligence or that of our employees while they are performing their work duties.